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Roger Squires   

Designer Silversmith & Goldsmith




 

Telephone: 01980 842366

 

E-mail 

info@squiressilver.com

Terms & Conditions


Roger Squires Silversmith 

 

VAT Registration number 864 7228 96


 Welcome to our website please read the following terms and conditions if you continue to look at our pages on this website your are agreeing to comply with and be bound by our terms and conditions.  If you disagree with any part of these terms and conditions please do not use our website.


General Description

 All items on display and offered for sale are designed and made by Roger Squires (exceptions being chains and clip fasteners etc).  The photographs and designs on this site are not to scale.  All silver and precious metal items are hallmarked at the London Assay office in compliance with current hallmarking legislation.  All work is sold as described as seen, the product you choose will vary slightly as each piece is made individually.  The dimensions and weights given are approximate due to the handmade nature of each individual piece.


Silver and bronze sculptures are in editions and are signed and numbered please note there will be variations in the patinas from sculpture to sculpture in an edition.


Special Requests and Commissions

 We are happy to discuss and undertake commissions or to personalise any items to suit your needs with regards to commissioned or personalised work.  A non refundable minimum fee for commissioned designed projects will be £300.00 inc VAT,


Ordering & Purchasing

 We are not an on-line shop however we would be pleased to take enquiries for and ordering of commissions and stock items shown on this web site should you be interested please enquire by telephone or e-mail.  If an item is unavailable we will inform you of the remanufacturing and delivery times.  Sculpture deposits, commissioned and personalised goods are non-refundable.


An order will be deemed to have been placed when we receive written confirmation from you and a deposit or full payment has been accepted and successfully received, any outstandijng remaining invoice balance not paid within a reasonable time considered by Roger Squires, will be subject to a percentage surcharge on the outstanding balance of the invoice unpaid.  


At present we are only able to take payment by cheque or bank transfer.


Please inform us immediately should you wish to cancel your order.  If work has begun on an order Roger Squires reserves the right to claim for compensation for any loss and expenses arising from any cancellation.  Contact details are on the website.


Because precious metal prices are subject to daily change on the global markets, we reserve the right to change any estimate given to you for work or services from the date of enquiry.  Prices are inclusive of VAT at the current rate of 20%.


Delivery

 Goods will be despatched when full payment has been received and cleared, invoices are to be paid in full due on the date of the invoice.  All items will be packaged securely and will be sent by Royal Mail special delivery service, at a minimum delivery fee of £10.00 per small item, (ie pendant within the UK).  Larger items and items of higher value will be charged accordingly including postal overseas.  We will e-mail or phone details of delivery date, please arrange that someone is available to receive the item as it will need to be signed for.  Other delivery arrangements can be discussed.


Damaged or Faulty Goods

 We like to think that our work is of the highest standard and delivered to you in perfect condition and that you will be satisfied with any of our products.  Please, inspect your parcel on receipt for signs of damage.  In the event of damage please check the contents and inform us within 48 hours of receipt by telephone or e-mail to make arrangements for the item to be returned, and we will endeavour to replace, mend or refund the item ASAP.

 

 

Returns & Refunds 

 We hope you will be delighted with your purchase but if for any reason you are not please inform us within 48 hours of receipt and the item to be returned within 14 days.  A full refund of the purchase will be made providing the goods have not been used or worn and are in their original condition.  They must be securely despatched to us in the same or similar robust packaging and correctly insured to the full value of the contents. we suggest that any returned parcel is sent via a delivery method which offers this service.  The parcel is your responsibility until it is received by us.


The return postage will not be refunded.


 Personalised items or commissions specifically made for you or customised for you will not be refunded.


 Due to health and safety earrings will not be refunded.


Intellectual Property

 You may view, download or print the information on this website for personal use only for the purpose of ordering products from this website.  You may not otherwise reproduce, modify, copy or distribute or use any of the material for any commercial purposes without written permission of Roger Squires.  All designs or manufacturing processes of commissioned work are subject to copyright.

 

 Privacy Policy

This is in accordance with the Data Protection Act.

 

 No personal informatation that has been provided by you will be kept any longer than that to fulfil your requested order. Nor will the information be used, passed or sold to another third party.

 

Any data kept will be with your permission only.


Disclaimer

 Your use of this website is only acceptable on condition that you agree to our terms and conditions. Though every effort has been made to display and describe items correctly on this website we will not accept responsibility for an inconsistencies or errors that may have occurred and gone unnoticed.  We do not warrant the completeness of any material on this website or to the products or prices described on it.  Web images are not to actual size nor are they binding as to detail. Colours may not be exact as shown.  You agree to the use of this website only for lawful purposes and in a way that does not infringe the rights or inhibit others the use of this website.  We reserve the right to change modify, substitute or remove without notice any information on this site.


The Terms and Conditions shall be governed by and construed in accordance with English Law.  Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.


Limitation Of Liability And Warranty

 CUSTOMER AGREES THAT USE OF THE WEBSITE IS ENTIRELY AT CUSTOMER'S OWN RISK, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE WEBSITE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE WEBSITE SPECIFICALLY, THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNATHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT,TORTUROUS BEHAVIOUR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION.  CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER, NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY.  CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE WEBSITE.